Frequently Asked Questions
Everything you’d like to know about Auvier.
We believe that fine jewelry should come with clarity — not confusion.
Below you’ll find answers to our most common questions about Auvier craftsmanship, materials, orders, and care.
💎 ABOUT AUVIER
What makes Auvier jewelry different?
Every Auvier piece is crafted from solid gold, genuine gemstones, and natural diamonds — never plated, never lab-grown, never mass-produced.
We stand for honesty in materials, integrity in craftsmanship, and transparency in price.
Where is Auvier jewelry made?
Our pieces are designed with precision and artistry, handcrafted by skilled jewelers who blend traditional techniques with modern refinement.
Each creation undergoes a meticulous inspection before it leaves our studio.
Do you use lab-grown diamonds or synthetic stones?
No — Auvier works exclusively with natural diamonds and genuine gemstones.
We believe true luxury comes from the earth, not a laboratory.
Are your diamonds ethically sourced?
Yes. Every diamond and gemstone we use is ethically and responsibly sourced from trusted suppliers who follow conflict-free and fair trade practices.
We are deeply committed to sustainability and transparency.
ORDERS & PRICING
How does Auvier keep prices honest?
We eliminate unnecessary retail markups and middlemen, working directly with our manufacturers.
This allows us to offer authentic fine jewelry at fair, honest prices — the quality of a luxury house, without the inflated cost.
Do you offer custom designs or engraving?
Yes — select pieces can be personalized through engraving or bespoke design requests.
Simply contact our design team at 📧 support@auvierjewelry.com to begin your custom order.
How can I check the status of my order?
Once your order ships, you’ll receive an email with a tracking link to monitor delivery in real time.
For updates or special requests, contact 📧 support@auvierjewelry.com.
Can I cancel or modify my order?
If your order hasn’t been processed or shipped, contact us within 24 hours at 📧 support@auvierjewelry.com.
Custom and made-to-order pieces cannot be canceled once production begins.
✨ MATERIALS & CRAFTSMANSHIP
What metals do you use?
All Auvier jewelry is crafted from solid 14K or 18K gold — never plated, filled, or vermeil.
We offer yellow, white, and rose gold options depending on the design.
Are your diamonds certified?
Yes. Every Auvier diamond is certified, guaranteeing natural origin, quality, and ethical sourcing.
What kind of gemstones do you use?
We use only genuine, earth-formed gemstones — selected for color, clarity, and meaning.
Each stone is unique, carrying the natural variations that make it one of a kind.
SIZING & FIT
How do I find my ring size?
Visit our Sizing Guide for easy at-home measurement tips.
If you’re unsure, contact 📧 support@auvierjewelry.com, and our concierge team will guide you.
Do you offer resizing after purchase?
Yes, most rings can be resized up or down within one size.
Custom or intricate designs may require additional assessment.
SHIPPING & RETURNS
Where do you ship?
Auvier ships worldwide through insured and trackable delivery partners (FedEx, UPS, DHL).
Every order requires a signature upon delivery for security.
How long will my order take to arrive?
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In-stock items: ship within 2–4 business days.
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Made-to-order pieces: typically 2–3 weeks.
You’ll receive a tracking email once your order ships.
What is your return policy?
We accept returns or exchanges within 14 days of delivery for unworn, unaltered items in original packaging.
Custom or engraved pieces are final sale.
See our Returns & Exchanges page for full details.
CARE & MAINTENANCE
How should I care for my jewelry?
Clean gently with warm water, mild soap, and a soft brush.
Store each piece separately in a soft pouch or jewelry box to prevent scratches.
You can find our complete Jewelry Care Guide for more detailed tips.
Do you offer repairs or maintenance?
Yes. Auvier provides complimentary inspections and polishing for one year after purchase, plus lifetime professional repairs at preferred rates.
To request a repair, contact 📧 support@auvierjewelry.com.
🌿 SUSTAINABILITY
What does sustainability mean to Auvier?
For us, sustainability means creating responsibly, designing intentionally, and producing in small batches.
We partner with ethical suppliers and use recyclable packaging designed to be kept, not discarded.
Auvier Note: True luxury respects both the wearer and the world.
🕊️ CONTACT
Still have questions?
We’re here to help.
Reach out to our concierge team — we respond within 24 business hours.
📧 info@auvierjewelry.com or Live Chat.
✨ Auvier Fine Jewelry — Born of the Earth. Made to Endure.