We want every Auvier piece to feel as perfect as it looks.
At Auvier Jewelry, each creation is crafted with care, precision, and the highest attention to detail.
If for any reason your piece doesn’t meet your expectations, we’re here to make it right.
Our goal is simple: to ensure that every customer feels as confident in our service as they do wearing our jewelry.
Eligibility for Returns
We accept returns or exchanges within 14 days of delivery for most items, provided they meet the following conditions:
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The item is unworn, unused, and in its original packaging.
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The original tags, certificates, and packaging are included.
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The piece has not been altered, engraved, or resized after purchase.
To initiate a return or exchange, please contact our client care team at:
📧 returns@auvierjewelry.com
Once your request is received, we’ll provide a prepaid return label and detailed instructions.
Non-Returnable & Final Sale Items
Certain pieces are made especially for you and therefore cannot be returned:
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Custom or personalized orders
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Engraved or modified pieces
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Made-to-order designs
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Gift cards
If your item was damaged during shipping or arrives with a manufacturing defect, please notify us within 7 days of receipt, and we will arrange for an immediate replacement or repair.
Exchanges
If you wish to exchange your item for a different size, color, or style, please contact us within 14 days of delivery.
Exchanges are subject to product availability.
Once your returned item is received and inspected, we will begin processing the new order.
Auvier Note: Each piece is handcrafted in limited quantities — we encourage early communication to ensure your preferred item is available.
Refunds
After your return is received and inspected, you’ll receive an email confirming approval.
Approved refunds are issued to your original method of payment within 7–10 business days, excluding shipping charges.
In cases where a refund cannot be issued (e.g., custom orders), you may be offered store credit toward a future purchase.
Repairs & Warranty
All Auvier jewelry comes with a one-year craftsmanship warranty, covering manufacturing defects.
This does not include wear-and-tear, accidental damage, or misuse.
We proudly offer:
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Complimentary inspections and polishing during the first year.
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Lifetime professional repair services at a preferred client rate.
To request a repair or inspection, contact:
📧 support@auvierjewelry.com
✨ International Returns
For international orders, customers are responsible for return shipping and customs duties unless the return is due to an error or defect.
We recommend using a trackable, insured service to ensure safe delivery.
🕊️ Our Commitment
Every Auvier piece is crafted to last a lifetime — and our service reflects the same promise.
From the moment you receive your order to every sparkle it holds after, we’re here to ensure your experience is as exceptional as your jewelry.
✨ Auvier Fine Jewelry — Pure. Natural. Eternal.